Privacy Policy
Last modified: March 1, 2024
This Privacy Policy applies to our website and all our services, including the related mobile applications that belong to GymCity and are controlled by CodersBucket Ltd., the developing software house of GymCity.
This Privacy Policy contains all the information regarding personal data protection and information regarding cookies.
1. Personal Data Collection
GymCity values your privacy and is committed to protecting your personal data with the highest level of security. We collect various types of information through our web and mobile applications to offer personalized services that cater to your fitness journey.
What Information Do We Collect?
- Identification and Contact Information: Essential for account creation and management.
- Health and Fitness Data: For customized fitness guidance.
- Visual Data: Including photos and videos to enhance user experience.
- Gym Membership and Services Information: To tailor our services.
- Communication Data: Facilitating interaction within the GymCity ecosystem.
- Professional and Employment Information: To support gym owners and trainers.
Source of Information
We directly collect personal data from you during interactions with the GymCity app, such as account registration, profile updates, and utilizing our features.
2. Purposes and Objectives of the Processing of Personal Data
GymCity processes your personal data transparently and fairly, in strict adherence to the General Data Protection Regulation (GDPR), for the following purposes:
- Performance of a Contract: Fulfilling our service obligations to you.
- Legal Obligations: Complying with applicable laws and regulations.
- Consent: For specific data processing activities, based on your explicit consent.
- Legitimate Interests: Including marketing, security, service enhancement, and understanding mobile device usage.
These activities are designed to improve your GymCity experience, ensuring compliance with legal standards and meeting your fitness goals.
3. How We Use Your Information
We utilize the information collected to enhance your GymCity experience, offering personalized services and improving our operations:
To Provide and Manage Services
- Account Setup and Management: We use your identification and contact information to create and manage your GymCity account.
- Service Delivery: Your health and fitness data enable us to tailor fitness plans, track your progress, and provide insights to help you achieve your fitness goals.
- Customer Support: We use your contact information and communication data to respond to your inquiries, support needs, and feedback.
To Improve and Personalize Your Experience
- Personalization: We use your fitness preferences, workout history, and interactions with the app to personalize your experience, suggesting workouts, challenges, and content that align with your interests.
- Product Improvement: Analyzing how you use our services helps us identify areas for enhancement, ensuring our app remains intuitive, efficient, and responsive to your needs.
For Marketing and Communication
- Promotions and Offers: With your consent, we may use your contact information to send you updates about new features, services, and promotional offers that might interest you.
- Feedback and Surveys: We may contact you to participate in surveys or provide feedback, which helps us to understand your needs and improve our services accordingly.
For Security and Fraud Prevention
- System Integrity: We monitor usage patterns and analyze data to detect and prevent unauthorized access, fraud, and other malicious activities, ensuring the security and reliability of our services.
For Analytics and Performance Evaluation
- Usage Analysis: We aggregate usage data to analyze trends, usage patterns, and app performance, which guides our decision-making process and strategic planning.
- Mobile Analytics: By understanding the functionality of our service on mobile devices, we can optimize design and usability, enhancing your overall experience.
Legal and Regulatory Obligations
- Compliance: We process certain personal data to comply with legal obligations, such as regulatory requirements, tax laws, and employment laws.
By using GymCity, you agree to the processing of your personal data as outlined in this section. We are committed to using your information responsibly and with respect for your privacy and personal choices regarding the use of your data.
4. Cookie Policy
GymCity utilizes cookies and similar technologies, such as web beacons and pixels, to improve your experience on our website, analyze site traffic, and enable social media interactions. These small text files are stored on your device to help personalize your visits by remembering login details, tracking site usage for optimization, and enhancing service based on analytical insights.
Why We Use Cookies
- Ease of Access: Remembering your login details for quicker access.
- Optimization and Personalization: Tracking interactions to tailor and improve your site experience.
- Analytics: Analyzing how you use our site to refine and enhance our services.
- Advertising Efficiency: Customizing advertising content to be more relevant to you.
Types of Cookies We Use
- Session Cookies: Temporary, disappearing after you close your browser.
- Persistent Cookies: Remain for a set period, memorizing your preferences.
- Web Beacons/Pixels: Collect data, like visit counts, via small electronic images.
Analytics and Performance
We employ tools such as Google Analytics for insights into site performance and user behavior, aiding in the continuous improvement of our website.
Managing Cookies
You can manage cookie preferences via your browser settings, including blocking or deleting cookies, which may impact your user experience. For opting out of Google Analytics tracking on all websites, visit Google’s opt-out page.
5. Payment Information
There is no payment transaction in the GymCity. The service is free at the moment. So we never ask for any kind of payment. Information About Others If you are a Gym instructor or owner you might need to provide your members information which is name, email, phone, date of birth etc. The information will be completely protected and not disclosed to others.
6. How We Protect Your Data
At GymCity, the security of your personal data is our top priority. We implement a comprehensive array of security measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction. Here’s how we ensure the protection of your data:
Security Practices and Measures: We employ advanced security technologies and procedures to protect your personal data. This includes secure server configurations, encrypted communications, and rigorous access controls.
User Responsibility: While we take every possible measure to protect your data on our end, the security of your account also depends on how you manage your personal information. Always keep your login credentials confidential—never share your username, mobile number, or password with anyone. Choose strong, unique passwords for your accounts and update them regularly.
Breach Notification: In the unlikely event of a security breach that may affect your personal data, we are committed to notifying you promptly. Our response protocol includes informing you via email without undue delay, in line with the requirements of law enforcement and the necessary steps to assess and remedy the breach. This approach ensures that you are aware of what happened and can take any additional steps to secure your account.
Continuous Monitoring and Improvement: Our security protocols are regularly reviewed and updated to adapt to new threats and challenges. We are dedicated to maintaining the highest level of data integrity and protection.
Contact Us: Should you have any concerns or questions about the security of your personal data, or if you suspect any misuse of your information, please do not hesitate to contact us at info@gymcity.com. Our team is here to assist you with any security concerns and to provide the support you need to feel safe using our services.
7. Changes To Your Information
You have the right to access, review, update, or delete your personal information at any time. This section guides you on managing your data and our approach to data retention and privacy standards.
8. Changes To This Policy
GymCity reserves the right to modify this Privacy Policy to reflect updates in our services or legal requirements. We commit to informing you about significant changes and providing options for opting out of new data uses.