This policy covers payments for GymCity plans: in Taka to GymCity (CodersBucket Ltd.), and in US dollars through Paddle, our reseller. It sits alongside our Terms of Service.
Cancelling or downgrading Pro
You can cancel or downgrade at any time from your dashboard.
Your plan changes at the end of the period you paid for, whether you pay monthly or yearly.
You keep every Pro feature until then, even if you cancel today. Changed your mind? Choose Stay on This Plan before that date.
You won't be charged again.
We don't refund the unused days or months.
Nothing is deleted. Features the Free plan doesn't include become read-only: you can still see, print and export your records, but not change them. Upgrade again and everything works as before.
Upgrading
An upgrade starts straight away. The unused part of your current plan is credited on your new bill, so you don't pay twice for the same days. Switching from monthly to yearly works the same way: the unused days of the month you already paid are taken off the yearly bill.
If a renewal isn't paid
We send your renewal bill 3 days before your period ends. It's due on the first day of the new period.
First 3 days after the due date: Pro keeps working. We remind you by email and in your dashboard.
After that: Pro features pause until you pay. Your members can still check in and pay you, and nothing is deleted.
Pay at any time and Pro comes back straight away, with a new month starting on the day you pay.
30 days after the pause: your account moves to the Free plan. We email you 7 days and 1 day before. The unpaid renewal is closed and you owe nothing for it.
When we refund in full
We refund the full amount if:
you were charged twice for the same invoice;
you were charged after you had cancelled;
you were charged the wrong amount (we refund the difference).
How to ask for a refund
Email info@gymcity.com within 30 days of the payment.
Include your gym or trainer name, the invoice number and what went wrong.
Tell us where to send the money if you paid by bKash or Nagad.
We reply within 5 to 15 working days.
How long it takes
For Taka payments, once we approve a refund it takes 30 to 90 working days. The money goes back to your card, or to your bKash, Nagad or bank account. For US dollar payments, Paddle sends the money back to the card or account you paid with. Your bank or payment provider may take a few extra days to show it.
What we don't refund
The unused part of a period after you cancel or downgrade.
Plans on accounts closed for breaking our Terms of Service.
Fees your own bank or payment provider charges you.
Requests made more than 30 days after the payment.
Payments we find were made by fraud or misuse.
If you ask your bank or card company to reverse a payment this policy doesn't refund, we may pause the account until the dispute is settled.
Plans paid through Paddle (outside Bangladesh)
Plans paid in US dollars are sold by Paddle, our reseller. The rules on this page apply to them as well. To ask for a refund, email info@gymcity.com, or contact Paddle at paddle.net. Paddle's Buyer Terms also apply.
Payments to gyms and trainers
When you pay a gym or trainer through GymCity, the money goes to that business, not to GymCity. That includes membership fees, packages and personal training. Ask the gym or trainer for any refund, because their own rules apply. GymCity can't refund those payments.
Contact
info@gymcity.com · CodersBucket Ltd. (GymCity) · codersbucket.com