This policy covers payments to GymCity (CodersBucket Ltd.) for GymCity plans. It sits alongside our Terms of Service.
Cancelling or downgrading Pro
You can cancel or downgrade at any time from your dashboard.
Your plan ends on your next billing date, whether you pay monthly or yearly.
You keep every Pro feature until then, even if you cancel today.
You won't be charged again.
We don't refund the unused days or months.
Your data stays in your account. Only the Pro features stop.
Upgrading
An upgrade starts straight away. The unused part of your current plan is credited on your new bill, so you don't pay twice for the same days.
When we refund in full
We refund the full amount if:
you were charged twice for the same invoice;
you were charged after you had cancelled;
you were charged the wrong amount (we refund the difference);
How to ask for a refund
Email info@gymcity.com within 30 days of the payment.
Include your gym or trainer name, the invoice number and what went wrong.
Tell us where to send the money if you paid by bKash or Nagad.
We reply within 5-15 working days.
How long it takes
Once we approve a refund, it takes 30 to 90 working days. The money goes back to your card, or to your bKash, Nagad or bank account. Your bank or payment provider may take a few extra days to show it.
What we don't refund
The unused part of a period after you cancel or downgrade.
Plans on accounts closed for breaking our Terms of Service.
Fees your own bank or payment provider charges you.
Requests made more than 30 days after the payment.
Payments to gyms and trainers
When you pay a gym or trainer through GymCity, the money goes to that business, not to GymCity. That includes membership fees, packages and personal training. Ask the gym or trainer for any refund, because their own rules apply. GymCity can't refund those payments.
Contact
info@gymcity.com · CodersBucket Ltd. (GymCity) · codersbucket.com