How to Add a Member
Add someone who joined your gym at the front desk, so you can track their plan, payments and check-ins in GymCity.
Before you start
- The member's name, phone number and gender.
- The package (plan) they are joining. If you have no packages yet, add one under Plans & Services first.
Step 1: Open Add Member
In the left menu, open Members and choose All Members. Then click Add Member at the top right. Shortcut from any page: click + New in the top bar and choose Add Member.
- All Members, under Members in the left menu.
- The Add Member button.
Step 2: Enter the member's details
Fields marked with a red * are required. You can also add a photo, a birth date, or more fields with Add More Info. Tick "Member agreed to WhatsApp messages" only if the member said yes.
- First Name and Last Name (required).
- Phone Number. Tick "Send Invitation Via Phone Number" if you want GymCity to invite the member to see their plan and dues. Typing an email shows a "Send Invitation" tick for email too.
- Gender (required).
Step 3: Choose the branch and package
Choose the branch first: the package list shows that branch's packages. Join Date is today unless you change it.
- Branch (required).
- Package (required): the plan the member is joining.
- Registration Fee and Fee fill in from the package. Change them if you agreed a different price with this member.
Step 4: Save
Address, division, city and postal code are optional. Click Save. GymCity opens the new member's page. The member now appears in All Members, and you can collect their first payment from Billing.
- The Save button.
If Something Goes Wrong
Choose the Branch first. If the list is still empty, that branch has no packages yet: add one under Plans & Services, then come back.
A required field is empty. Look for red text under the fields: first name, last name, gender, branch, join date, package and both fees are required.
It appears after you type a phone number and choose a branch in a country where GymCity sends text messages.