How to Answer a Request From Your Public Page
When someone asks to join, visit or ask a question on your gymcity.com page, the request shows under Inbox → Leads. Call or email them, and add them as a member when they join.
Before you start
- Requests come from your gym's page on gymcity.com, from the Request button people tap there.
Step 1: Open Leads
In the left menu, open Inbox and choose Leads. Each row is one person: their name, phone, email, what they asked for, the plan or class they are interested in, their message and when it came. If your GymCity plan includes "Email Me New Member Requests", each request is also emailed to you.
- Leads, under Inbox in the left menu.
- Request: what the person asked for: Join, Visit / trial day, Trial session, 1:1 coaching, Join a class, Question or Enquiry.
- Call and Send email: contact the person from here.
Step 2: Contact the person
Answer soon: people who ask often contact more than one gym. Call them or send an email from the buttons in the row, answer their question, and agree a day to visit or start.
Step 3: Add them as a member when they join
When the person joins, add them under Members → All Members → Add Member, with the package they chose. See "How to Add a Member".
If Something Goes Wrong
Requests come only from your gymcity.com page. Share its link with people who ask about your gym, so they can send a request there.
Emails for new requests come only when your GymCity plan includes "Email Me New Member Requests". Every request is always in Inbox → Leads.