For Gym Owners & StaffWeb dashboardAbout 2 minUpdated 20 Oct 2026

How to Collect a Payment

Record money a member paid you at the desk (cash, card, bKash, Nagad or other) against their bill, so their dues and receipts stay right.

Before you start

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Step 1: Open the member's bill
In the left menu, open Billing and choose Unpaid Invoices. Find the member (you can search by name, phone or email) and click the eye button, View Invoice, on their bill. Shortcut from any page: click + New in the top bar and choose Collect a payment.
1. Unpaid Invoices, under Billing in the left menu.
2. View Invoice (the eye button) on the member's bill.
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Step 2: Click Receive Payment
The invoice opens at the side. It shows the amount still due, the total, any discount and what was already paid. Click Receive Payment.
1. Receive Payment.
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Step 3: Enter the payment and record it
Check the details, then click Record. The bill becomes paid, or part paid if money is still owed, and the payment shows in the member's history. If the member's door access was stopped for unpaid bills, it opens again once the overdue bills are paid.
1. Amount Received. It starts with what the member owes. Type less for a part payment: the rest stays owed.
2. Paid By: Cash, Card, bKash, Nagad or Other. Member Credit also shows when the member has credit left from before.
3. Add reference or note, for example the bKash transaction ID. Change the Date if the money came on another day.
4. Record. Leave "Email the receipt to the member" ticked to send them the receipt.

Enter the amount owed, or tick "Keep the extra as the member's credit for later bills" to keep the difference for their next bill.

You do not record it here. Their payment waits in Billing → Payment Approvals: check the money is in your account, then approve it.

Unpaid Invoices shows bills with money still owed. A paid bill is under Billing → All Invoices.

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